Temario This course teaches troubleshooting and maintenance for Communication Manager. The course focuses on Communication Manager Release 6.0 and these complementary Avaya Aura® products: Communication Manager Messaging, Branch Session Manager, Utility Server, and System Platform. Topics covered include:
- Maintaining Communication Manager firmware, software, and service packs.
- Managing the backup and restore function.
- Diagnosing and troubleshooting hardware faults, software alarms, and events.
Lab exercises simulate common hardware and software fault conditions providing participants an opportunity to troubleshoot those faults as well as common administration problems. The course is supplemented with related courseware references and embedded documentation.
Pre-requisitos
Recommended:
- ATI02348I Communication Manager Implementation
- ATI01731ICommunication Manager Messaging Implementation
- AVA00836H Avaya Aura Communication Manager Basic Administration
Próximas fechas del curso
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Más información
Avaya Employees and BusinessPartners with Installation and Implementation responsibilities.
Upon completion of this course you should be able to:
- Collect, manage, and analyze fault data
- Generate and interpret reports and log files
- Monitor and interpret status and fault indicators
- Isolate, troubleshoot, and clear faults/alarms
- Test and monitor hardware and software connections using application-specific and command line diagnostic tools
- Back up/restore from Communication Manager and System Platform to all supported media, including troubleshooting failed backups/restores
- Download and install firmware/software images, service packs, and data
- Resolve issues with peripheral applications/servers covered in this course