Temario This course is designed for administrator and supervisor personnel who are responsible for the database installation and daily administration of Avaya Contact Center Manager. This hands-on course will guide you through supervisor, administration and management tasks usingAvaya Contact Center Manager with easy to understand descriptions and helpful tips. Information for contact center personnel responsible for managing system reports and displays is included. This course offers assessment testing.
Pre-requisitos
- Communicate about basic telecommunications
- Use Nortel Technical Publications (NTP’s)
- Use Windows 2000
- Identify and understand Directory Numbers (DNs) and Terminal Numbers (TNs)
- Describe how ACD works
- Describe ACD features
- Use internet browser technology
- Configure client/server setups
Próximas fechas del curso
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Más información
Administrator and supervisor personnel who are responsible for the database installation and daily administration of Avaya Contact Center Manager.
- Create, modify and delete any Avaya Contact Center Manager configuration components using the Contact Center Manager windows
- Configure Contact Center Manager users, partitions, access privileges and assignments using the three major administrative components
- Use the Configuration, Contact Center Management and Access and Partition Management to complete administrative tasks
- Locate, view and create public nodal and network consolidated real-time displays
- Schedule, run and interpret historical reports
Related certifications for this course:
NCSS - Contact Center Manager Rls. 6.0 Technical Support
NCSS - Contact Center Rls. 6.0 Application Developer