Administering and Implementing Unified Messaging

End-user system administrators responsible for the day-to-day management of corporate messaging systems & Personnel responsible for planning, designing, and implementing Cisco Unity systems in an IP telephony environment

• Components of the Cisco Unity system, their standard and optional features, and how they integrate into a unified messaging system
• Components of the Cisco Unity Connection system, their standard and optional features, and how they integrate with telephone systems
• Configure a Cisco Unity system using acknowledged best practices and manage a Cisco Unity subscriber account using the Cisco Unity Administration tool
• Choose the correct subscriber type and add the individual subscriber using best practices for setting account policy, Class of Service, and subscriber templates
• Monitor and maintain a Cisco Unity system using available tools and reporting capabilities
• Given the hardware specification for a computer messaging system of a stated capacity, determine the appropriate platform to be used and the correct voice boards that will meet the minimum hardware requirements for a Cisco Unity system
• Given a set of installation software components, select the correct components, install the software following the recommended installation sequence, and verify proper operation
• Given an integration scenario with specific components, choose the correct integration type and determine the steps needed to complete the integration
• Given a particular server type, select the appropriate type of Cisco Unity networking and subscriber to ensure message delivery, message transfer, and directory replication
• Given a problem description and access to appropriate Cisco Unity tools and utilities, determine and use the appropriate tools to address specific system maintenance, diagnostics, troubleshooting, and reporting problems

1. Cisco Unified Messaging Overview

• Cisco Unity
• Unified Messaging Integrations
• Cisco Unity Standard System Features
• Cisco Unity Standard User Features
• Cisco Unity Optional Features

2. Cisco Unity Connection Overview

• Cisco Unity Connection
• Positioning Cisco Unity Connection
• Cisco Unity Connection Integrations
• Unity Connection Standard Features
• Cisco Unity Connection Optional Features

3. Cisco Unified Messaging General Setup

• Using Cisco Unity
• Using the Cisco Unity Administrator
• Setting Up Cisco Unity

4. Cisco Unified Messaging Subscriber Configuration

• Configuring Global Subscriber Settings
• Configuring Subscriber Accounts and Settings
• Using Call Handlers and Interview Handlers

5. Cisco Unified Messaging System Monitoring and Maintenance

• Monitoring a Cisco Unified Messaging System
• Maintaining a Cisco Unified Messaging System
• Managing Unified Messaging System Reporting

6. Cisco Unified Messaging System Hardware

• Unified Messaging Server Hardware
• Unified Messaging Voice Boards

7. Cisco Unified Messaging System Software

• Unified Messaging Architecture
• Installing Cisco Unity Messaging Software
• Upgrading Cisco Unified Messaging Software

8. Cisco Unity Connection Overview

• Defining Cisco Unity Connection Server Hardware
• Defining Cisco Unity Connection Architecture and Software

9. Unified Messaging Integrations

• Cisco Unified Messaging Integrations
• Integrating Cisco Unity with Cisco Unified Communications Manager

10. Unified Messaging Networking

• Cisco Unity Networking Overview
• Message Transfer and Directory Replication
• Networking Subscribers
• Digital Networking
• VPIM Networking
• AMIS Networking
• Cisco Unity Bridge Networking

11. Unified Messaging Maintenance and Utilities

• Cisco Unity Administration Tools
• Cisco Unity Audio Management Tools
• Cisco Unity Diagnostic Tools
• Cisco Unity Switch Integration Tools
• Disaster Recovery and Cisco Unity
• Providing Redundancy: Implementing Failover in Cisco Unity

AUM (2 days)
Lab 1: Configuring Cisco Unity Connection Users
Lab 2: Setting up Cisco Unity
Lab 3: Preparing to Add Subscribers
Lab 4: Working with Subscribers
Lab 5: Creating an Audiotext Application
Lab 6: Configuring Emergency Dial-Outs
Lab 7: Using the Cisco Unity Message Monitor
Lab 8: Enabling Voice Recognition
Lab 9: Performing Unity System Monitoring and Maintenance

IUM (3 days)
Lab 1: Installing Cisco Unified Messaging Software for Exchange
Lab 2: Installing Cisco Unified Messaging Software for Domino
Lab 3: Configuring Digital Networking
Lab 4: Configuring Touch-Tone Transferring and Cross-Box Login Between Cisco Unity Servers
Lab 5: Configuring VPIM Networking (Optional Instructor Demonstration)