Troubleshooting Cisco Unified Communications Systems (TUC) v1.0

Código del curso: TUC
Duración: 5
Precio: €2.490,00 (sin IVA)

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Temario

This five-day course equips network professionals with the knowledge and skills required to troubleshoot Cisco Unified Communications Systems and solutions in differing deployments. TUC teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level and for components such as Cisco Unified CallManager, Cisco Unity, videoconferencing, and infrastructure.

60 -70% of this course will be lab based.

Pre-requisitos

Delegates are required to meet the following prerequisites:

Valid CCNA
QoS
CVOICE
CIPT 1 & 2
GWGK

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Más información

Dirigido a

This course is intended for Systems Engineers, Field Engineers and anyone attempting Unified Communication certification that includes IP Telephony Troubleshooting. It is highly recommended that delegates attend CIPT prior to taking this class

Objetivos del curso

Use a systematic methodology to troubleshoot Cisco Unified Communication systems by using knowledge of tools and reports that help isolate Cisco Unified Communication system problems.
Given a trouble call that has been categorized as a Cisco Unified CallManager related issue, isolate the specific problem, propose a solution, and, where appropriate, implement the solution.
Diagnose a call setup issue and resolve the issues

Troubleshoot the quality of both voice and video streams
Given a trouble call that has been isolated to a Cisco Unified Communication system component application, the learner will be able to isolate the specific problem, propose a solution and where appropriate, implement the solution.

Contenido

Methodology and Tools for Troubleshooting Cisco Unified Communications Systems

Introducing Cisco Unified Communications Systems Troubleshooting
Understanding Troubleshooting Methodology in Cisco Unified Communications Systems
Gathering Information for Troubleshooting

Troubleshoot Cisco Unified CallManager-Related Issues