Welcome and Overview of Microsoft® Unified Communications Voice Ignite v 2.0
Explain Microsoft’s innovative approach to Unified Communicaitons (UC) based on customer feedback.
Explain the opportunities for customers with Microsoft’s UC solution.
Name the products behind Microsoft’s UC Voice solution
Microsoft® Unified Communications Vision and Architecture
Discuss Microsoft’s vision for UC.
Identify the UC components
List Microsoft® Office Communications Server 2007 Release 2 (OCS 2007 R2) server roles
Diagram Microsoft’s UC Voice architecuture.
Voice Deployment Scenarios
Explain the end user experience with OCS 2007 R2 Voice
Explain the role of the Mediation Server
Explain how a SIP/PSTN (Media) Gateway works with OCS 2007 R2 in UC Voice solutions
List Voice deployment scenarios and connectivity options
Voice Design Requirements and Call Flows
Determine dialing, routing, and network requirements
Discuss call flows for OCS 2007 R2 deployment scenarios
Location Profile, Normalization, and Routing
Describe key items to configure Enterprise Voice in OCS 2007 R2
Explain configuration components for routing
Become familiar with Enterprise Voice Route Helper
Configuring Voice Capabilities
Explain the key concepts of dial plans
Explain how to enable users for Enterprise Voice
Explain how to manage clients of OCS 2007 R2 for voice capabilities
Monitoring Server
Discuss the Network Service Quality (NSQ) approach to voice quality
Explain the Quality of Experience (QoE) approach to voice quality
Discuss network provisioning
Explain the installation and configuration of the Monitoring Server
Discuss how to use the Monitoring Server reporting options for OCS 2007 R2
Voice Interoperability Introduction
Use and describe to your peers Microsoft’s Open Interoperability Program (OIP)
Discuss the pros and cons of interoperability approaches
Know where to go to get the most up to date list of qualified interoperability scenarios
Voice Interoperability of Microsoft® Office Communications Server 2007 Release 2 (OCS 2007 R2) with Cisco Unified Communications Manager
Describe Cisco Unified Communications Manager deployment options for interoperability with Microsoft Office Communication Server 2007 R2 (OCS 2007 R2)
Discuss key configuration for interoperability of OCS 2007 R2 with Cisco Unified Communications Manager (CUCM).
Describe a Microsoft Open Interoperability Program (OIP) qualified CUCM interoperability scenario with OCS 2007 R2.
Exchange Server 2007 SP1 Unified Messaging Architecture and Topologies
Explain the evolution of network components and identify a customer’s current environment
Describe Microsoft Exchange Server 2007 Unified Messaging (UM) features for OCS 2007 R2 interoperabilty
Explain UM architecture and topologies
Explain call routing for Exchange 2007 UM and OCS 2007 R2.
Exchange Server 2007 SP1 UM and OCS 2007 R2 – Integration and Troubleshooting Tools
Describe how Exchange 2007 SP1 UM interoperates with OCS 2007 R2
Explain how to create and configure the UM components
Explain dial plan considerations for OCS 2007 R2 and Exchange Server 2007 UM
Explain how OCS 2007 R2 is configured to route calls to Exchange Server 2007 UM
Describe how to integrate OCS 2007 R2 and Exchange Server 2007 UM
Conferencing: Audio/Video/Web
Explain OCS 2007 R2 conferencing components and configuration considerations
Architect and design an A/V and Web Conferencing solution
Explain how Conferencing Server and Conferencing Service can be integrated
Address OCS 2007 R2 Conferencing scalability
Conferencing: Dial-In
Describe user experiences of Dial-In Conferencing using Microsoft® Office Communications Server 2007 Release 2 (OCS 2007 R2)
Explain deployment considerations when planning to enable Dial-in conferencing
Walk through the steps of a Conference Attendant Call Flow
Remote Users Accessing OCS 2007 R2
Describe Edge Server Services
Walk through external users have a a voice conversation with internal users
Describe Edge Server deployment topologies
Describe the Edge Server Planning Tool
Explain the best practices for configuring Edge Servers
Deploying and Managing Microsoft Unified Comunication Devices
Describe the infrastructure requirements for deploying UC devices
Describe the management of UC devices
Identify the Microsoft® Office Communicator 2007 Release 2 (OCS 2007 R2) Phone Edition Enhancements and Integration
Edge Details
Describe Internet Security and Accleration (ISA) Server configuration
Identify the role of ISA in a Unified Communications topology
Identify the role of Network Address Transaltion (NAT) and Firewalls in a network environment
Discuss Interactive Connectivity Establishment (ICE), Simple Transversal UDP through NATs (STUN), and Transeversal Using Relay of NAT (TURN) protocols
Identify where ICE protocol is used in an OCS 2007 R2 environment
Discuss TURN Provisioning and Credentials
Planning
Explain the key phases of a Voice project
List the critical requirements that drive the Voice solution design
Discuss planning considerations for a Voice solution
Use tools and templates to help you with the key planning decisioins
Multi-Site and High Availability
Explain hardware load balancing
Discuss high availability options for OCS 2007 R2
Discuss supported site resiliency solution
Discuss branch office design considerations
System Administration for VoIP
You will be familiar with:
o Deployment Validation Tool (DVT) to your environment
o Applying the DVT to your environment
o Answering Agent Tool (AAT)
o VoIP Test Tool
o Pre-Call Network Diagnostic Tool
Network Monitoring Tool 3.x
OCS 2007 R2 Troubleshooting Tools and Tips
List top customer issues with OCS 2007 R2 deployments
Select tools to proactively help with deployments and troubleshoot UC clients
Perform necessary steps when troubleshooting issues in and OCS 2007 R2 environment
Explain how to troubleshoot Enterprise Voice Quality issues
Understand Voice Performance Counters
Call to Action and Finale
Review lessons learned with regards to voice, advanced scenarios and high availability
Start working with customers on plans to deploy Microsoft® Unified Communications Voice solution in production by using the Planning workbook
Provide your evaluations and feedback to Microsoft
Voice Security
Describe how communications are protected in OCS 2007 R2
Identify security related components of OCS 2007 R2
Describe how Edge Servers help to secure communications to external users
Address concerns related to the opening of 10,000 ports
Discuss secure versus unsecure protocols