- How It Works
- Identify the programming overlays used to add, move, and change a set.
- Locate and correctly identify specific error messages.
- Correctly answer questions pertaining to specific features.
- Log in to the system.
- Load Overlays 10 and 11 and exit the overlays.
- Use asterisk commands to manipulate functions.
- Perform a data dump.
- Log out of the system.
Determining Feature Implementation
- Print the issue and release of software and system package contents.
- Compare these printouts to the list of requested features.
- Identify the features you can implement for the customer according to customer requirements and the NTPs.
- Printing and Interpreting Unused Card Slots
Print and interpret a list of:
- Unused Units (LUU)
- Unused Voice Units (LUVU)
- Unused Card Slots (LUC)
Copy, Move, Remove, and Change an Existing Set Cont..
- DN, and the Designator (DES).
- Move a telephone to a vacant TN using the Move command.
- Make the necessary database changes to remove (out) or change the database for telephones.
- Verify the set status, enable a set, and disable a set.
- Print a Terminal Number Block (TNB).
- Verify that the telephone programming is correct.
Troubleshooting
- Review a customer work order to determine the specific problem
- Analyse the problem by printing a Terminal Number Block (TNB)
- Determine a resolution for this problem
Printing and Interpreting Unused Card Slots
- Assign available voice TNs to the telephones on the work order
- Calculate the number of remaining unit’s and card slots using the LUU, LUVU, and the LUC according to customer requirements and the NTPs.
Selecting a Directory Number
- Print a List of unused Directory Numbers (LUDN)
- Select a DID and Non DID Directory Number (DN)for the telephone being added according to customer requirements and the NTPs.
Programming Speed Call
Given a switch, a Teletype (TTY) Nortel Technical Publications (NTPs) and a customer work order requesting Speed Call (SCL) or System Speed Call (SSC), you will be able to program the feature, including the list of telephone numbers and print out the data according to customer requirements and the NTPs.
Adding a Set
Given Nortel training products, directions, resources and a customer work order, you will be able to program the database to add a telephone according to customer requirements and the NTPs.
Digital Telephones, M3900 Series
- Identify unique programming requirements of M3900-Series Digital Telephones.
- Program M3900-Series Digital Telephones in LD11.
Determining the Impact on Other Sets
- Print a directory Number Block
- Print a Terminal Number Block
- Print Hunt chains to determine the Directory Numbers that would be affected by implementing the customers work order
- Print speed call controllers and System Call Controllers
- Indicate which phones have a multiple appearance of this DN according to customer requirements and the NTPs.
- Determine what features are affected by implementing the customers work order
- Use printouts from LD 81, and 83 to maintain station feature inventory and administrative records
Copy, Move, Remove, and Change an Existing Set
- Copy the feature assignments of an existing telephone to another telephone.
- Give the new telephone a unique Directory Number (DN) and Terminal Number (TN) using the Copy Command.