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IBM Control Desk 7.6 Foundations

  • Código del Curso TP351G
  • Duración 2 días

Otras opciones de pago

  • GTC 18 IVA Incluido

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Clase de calendario Precio

eur1.195,00

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Método de Impartición

Este curso está disponible en los siguientes formatos:

  • Cerrado

    Cerrado

  • Clase de calendario

    Aprendizaje tradicional en el aula

  • Aprendizaje Virtual

    Aprendizaje virtual

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This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.

Calendario

Parte superior

Dirigido a

Parte superior

This course is suitable for all roles, including installers, administrators, and service desk agents.

Objetivos del Curso

Parte superior

After you complete this course, you can perform the following tasks:

  • Describe the features of IBM Control Desk
  • Explain the architecture
  • List the primary installation scenarios
  • Perform initial configuration
  • Explain the processes managed by IBM Control Desk
  •  Overview
  • Implementation
  • Basic configuration
  • Service Request Management
  • IT Asset Management
  • Change, Configuration, and Release Management

Pre-requisitos

Parte superior

Before taking this course, you should have the following skills:

  • Basic browser navigation skills
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