IBM Control Desk 7.6.0.2 Fundamentals
- Código del Curso TP352G
- Duración 2 días
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Método de Impartición
Este curso está disponible en los siguientes formatos:
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Temario
Parte superiorThis course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.
Calendario
Parte superiorDirigido a
Parte superiorThis course is suitable for all roles, including installers, administrators, and service desk agents.
Objetivos del Curso
Parte superiorAfter you complete this course, you can perform the following tasks:
- Describe the features of IBM Control Desk
- Explain the architecture
- List the primary installation scenarios
- Perform the initial configuration
- Explain the processes managed by IBM Control Desk
Contenido
Parte superior- Overview
- Implementation
- Basic configuration
- Service Request Management
- IT Asset Management
- Configuration, Change, and Release Management
Pre-requisitos
Parte superiorBefore taking this course, you should have the following skills:
- Basic browser navigation skills
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- TP352G
- IBM Control Desk 7.6.0.2 Fundamentals
- Cloud Computing
- TP352G | IBM Control Desk 7.6.0.2 Fundamentals | Training Course | IBM.
- IBM
